I've been meaning to leave a comment about my experience with Optima.
I just found it difficult to revisit that moment since it's still so premature...
It has been 3 months and 7 days since my discovery of Optima...

I wish to thank the entire team: Genesis, Austin, Luke, Doña Blanca and most importantly Hugo. This entire process has been very difficult from start to finish. We had no idea on what to do or where to go since my mothers death was so sudden. I came across Optima that had great reviews, and I understand why.
Optima were there to walk us through this. Genesis was the first to answer that desperate phone call and hearing her how professional and compassionate she was to explain to me the steps on how they handle these situations brought me at ease. The team were so understanding, compassionate, kind and patient since it was our first death we had to deal with. I really appreciate Hugo's words and how understanding he was about Death and for him to share about his life experiences too. My dad and I would sometimes quote what Hugo told us when we first went to the office. It pains me that we lost my best friend...

I am so grateful that we were able to honor my mother at such a beautiful place, with an understanding staff. Austin who took in my mothers clothes and dressed her. He was attentive during the viewing and assisted our family and friends. I really appreciate the special moment he had us share as our last goodbye to my mother...
The chapel is designed beautifully. It can fit 100+ people, A/C, a courtyard area and the chapel comes with 2 TV screens and we were able to utilize that to play a personalized video I created to show to our family and friends. I was able to play songs I dedicated to her and the 2 songs she wished to be played for her when her time came...
Thank you Optima for the services and care.

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